Shipping policy
At Luxifur, we aim to make your shopping experience simple and transparent. This Shipping Policy explains how your order is processed, shipped, and delivered within India.
1. Order Processing
Most Luxifur products are made to order. After you place an order, your product is prepared and processed before being handed over to our shipping partner.
Orders are generally processed within 1–3 business days.
Please note that processing time is separate from shipping and delivery time.
2. Delivery Time
Once your order has been shipped, the estimated delivery time is:
- Metro cities: 3–7 business days
- Other locations: 5–10 business days
- Remote areas: 7–12 business days
Delivery times are estimates and may vary depending on the delivery location, courier service, weather, public holidays, or other circumstances outside our control.
3. Shipping Charges
A standard shipping charge of ₹9 per order applies unless a different shipping offer is clearly displayed on our website.
The applicable shipping charge will be shown during checkout before you complete your purchase.
4. Order Tracking
Once your order has been shipped, we will provide tracking information where available.
You can use the tracking details provided to monitor the status of your shipment.
Please allow some time for the tracking information to become active after your order has been dispatched.
5. Delivery Address
Please make sure that your shipping address, phone number, and other delivery details are correct when placing your order.
Luxifur is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at info@luxifur.com.
6. Delayed or Lost Shipments
While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
If your order has not arrived within the expected delivery period, please contact us at info@luxifur.com with your order details so we can assist you.
7. Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs or videos of the product and packaging
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
8. Delivery Attempts
Our shipping partners may make multiple delivery attempts. If an order cannot be delivered because the customer is unavailable, refuses the delivery, or provides an incorrect address, additional delivery or return charges may apply where applicable.
9. Contact Us
If you have any questions about shipping or your order, please contact us:
Email: contact@luxifur.com
Phone: +91 99151 58509
Luxifur
Shop No. 91, Sector 91,
Mohali, Punjab, India
We are committed to providing a reliable and transparent shopping experience to our customers across India